GENERAL TERMS AND CONDITIONS OF SALES
Sales of products offered on our website www.charlottebialas.com (hereinafter “the Site”) are governed by the following General Terms and Conditions of Sales (hereinafter the “Terms and Conditions”). The products offered on the Site are sold directly by CHARLOTTE BIALAS SARL (hereinafter “Charlotte Bialas”). CHARLOTTE BIALAS is a company registered under the French laws, with Tax and VAT No. FR 21524073640 , and head office at 67 , Rue Madame, 75006 Paris – France.
2.1 The goods displayed on the Site are offered on sale exclusively to individuals above the age of consent.
2.2 Reselling, rental or disposal for any commercial or professional purposes of products purchased from the Site is expressly forbidden.
2.3 CHARLOTTE BIALAS may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
2.4 The customer is requested to read carefully these Terms and Conditions that can also be viewed at any moment through links from the home page .
3.1 For each product selected, you can view a web space featuring photograph of the item, its unit price, its fabrics and sizes.
3.2 You choose the items you are interested in, and the description of the goods being sold, including the relative measures or size, jointly to one or more digitalised photographic images allowing a correct viewing of the good itself available on the Site, will be included in your Shopping Cart.
3.3 Click on the Shopping Cart icon to view the items you have selected and the total price of your order. Check that the contents of the Shopping Cart are correct before confirming your order completing the purchase form according to the instructions provided on the relevant page of the Site and confirming that you read and agreed on these Terms and Conditions.
3.4 Should you need to amend (e.g. item or number of items) or correct any error on your order, you will have to follow the instructions contained on the Site.
3.5 Upon confirmation, your order will be submitted directly to CHARLOTTE BIALAS. You will be able to track the status of your order clicking the « My Account » button.
3.6 At the end of the purchase procedure, we recommend to download, save or print out the Terms and Conditions applicable at the time of completion of your order. You will also receive an e-mail, at the address you entered in the purchase form, confirming the main conditions of your purchase.
3.7 While CHARLOTTE BIALAS continues to make every effort to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and color resolution characteristics of your computer. CHARLOTTE BIALAS shall not be liable therefore for the eventual inadequacy of the graphic representations of CHARLOTTE BIALAS products displayed on the Site owing to the above mentioned technical issues.
3.8 CHARLOTTE BIALAS reserves the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which CHARLOTTE BIALAS considers the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on the Site or for whatever other legitimate reason, especially where the customer has been involved in fraudulent activity of any kind.
4.1 You acknowledge that the products offered by CHARLOTTE BIALAS with the Service are subject to stock limits. You may check the availability of any item offered on the Site at any time, either while creating your Shopping Cart or after completing your order.
4.2 You cannot order a product by loading your Shopping Cart and saving it for purchase at a later Internet session. Unless you fully complete the order procedure, the contents of your Shopping Cart will be lost without trace at the end of each shopping session.
4.3 Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded as soon as possible.
4.4 CHARLOTTE BIALAS reserves the right to change the items offered on the Site at any moment, without prior notice
5. Completing an order
5.1 The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to CHARLOTTE BIALAS for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable french law.
5.2 Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
5.3 The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between CHARLOTTE BIALAS and the customer. In the event of a dispute between CHARLOTTE BIALAS and the customer relating to a transaction conducted on the Site, the data recorded by CHARLOTTE BIALAS shall be treated as legal evidence of the transaction.
6. Price and Method of Payment
6.1 The prices of all products offered on the Site are inclusive of French VAT at the appropriate rate. If your order is to be delivered outside the European Union, it may attract import duty and local taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
6.2 The total amount shown includes shipping costs, as detailed below and displayed on the Shopping Cart.
6.3 CHARLOTTE BIALAS reserves the right to change the prices of the products offered on its Site at any moment and without prior notice. You will be charged the prices displayed on the Site at time your order is confirmed, provided that the products ordered are available at that time.
6.4 CHARLOTTE BIALAS accepts payments by Paypal, Visa, MasterCard, American express.
6.5 Your order will only be dispatched once we have verified your credit card data with the bank and received authorization to debit your credit card. Your credit card will be debited before the dispatch of the goods you have purchased.
6.6 If any of the products in your order are unavailable, we will only charge you the price and shipping costs for the goods available.
7. Payment Security
7.1 All transactions on this website are processed using SSL, a secure online payment gateway that encrypts your card details in a secure host environment.
7.2 To help ensure that your shopping experience is safe, simple and secure CHARLOTTE BIALAS uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. CHARLOTTE BIALAS is registered with OVH as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.
8. Delivery limitations
8.1 For security reasons, CHARLOTTE BIALAS cannot ship any order to a P.O. Box or accept any order where it is impossible to identify the individual private recipient of the order, and its address.
9.1 All items are produced at the moment of your order to your chosen size. There is at no time in-stock items available . Therefor, please allow 4 working days for the production of the item you ordered.
9.2 Deliveries are made within working hours and require a signature. For this reason, you may like to nominate a secure delivery address, where someone is available to sign. We offer delivery to a wide range of international destinations. Delivery times vary depending on destination. All domestic and international orders are shipped via UPS.
9.3 CHARLOTTE BIALAS shall make every effort to deliver the ordered products as quickly as possible, and to this end may break up an order into several shipments according to the availability of the items. In this case CHARLOTTE BIALAS will inform you by e-mail or telephone and your credit card will be charged separately for the goods actually shipped. However, you will be billed total shipping costs as one single delivery.
9.4 When the parcel with the ordered items leaves the CHARLOTTE BIALAS head office, you will receive an e-mail containing a tracking code and a unique link that allows real time monitoring of the delivery. Our Customer Service will provide assistance with any possible problem concerning the delivery; you may contact the CHARLOTTE BIALAS Client Service department by e-mail at: firstname.lastname@example.org
9.5 In the event of delivery problems or late deliveries of over forteen (14) working days after the confirmation of your order, customers are requested to notify CHARLOTTE BIALAS using the e-mail address email@example.com. CHARLOTTE BIALAS reserves the right not to respond to claims made more than 30 (thirty) days after the order has been processed.
10. Conformity of orders
10.1 Goods must be checked at the moment of delivery to make sure they correspond to the items ordered.
10.2 If the goods do not correspond to the ordered products the customer must promptly notice CHARLOTTE BIALAS at the e-mail address firstname.lastname@example.org and has the right to ask for the conformity of the order, or in case of any unavailability of the ordered products occurred in the meanwhile, to order a different item of the same type, or alternatively, to cancel the order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded within 14 days.
11. Returns and refunds – Cancellation
11.1 Cancellation and exchange of your order and claims for returns and refund regarding any item purchased on the Site must be made in the following way :
a) Claims concerning possible returns or exchange of goods must be made within 14 (fourteen) days from the delivery date of the items to the customer by means of a request to be sent to the following e-mail address: email@example.com.
b) You must fill in and send the ‘return card’ included with the package of your order specifying the reason for return and the quantity of the items that you wish to return. Such “return card” has to be included in the return parcel along with the invoice supplied with your delivery.
c) The products must be returned unused in their original condition and original packaging with all the original tags intact to the following address :
67 Rue Madame
11.2 If the items that you have purchased are not to your satisfaction, we are happy to help you return them. If so, please note the following :
Before you send your items back to us you need to send an e-mail to firstname.lastname@example.org. You will then receive return instructions by e-mail. Do not send anything without contacting us first,as this may lead to longer handling time and delayed refunding.
The items can be returned within 14 days of delivery by sending them back in perfect condition and in original wrapping. We will accept returned items as long as they have not been worn or washed and if they are returned with their labels and tags intact.
If returning items, please note that you are responsible for the shipping until we have received the goods. We therefor recommende you to choose a safe shipping alternative.
Your refund will be credited to the original purchaser’s credit card after we have received your returned item ( in the condition as described above) to the correct destination.
If your order has been sent within the EU, all sales taxes will be refunded. Charlotte Bialas is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
11.3 CHARLOTTE BIALAS does not allow to ask via the Site refunds for cancellation of CHARLOTTE BIALAS products purchased in CHARLOTTE BIALAS stores or other boutiques, nor the contrary (i.e. no refunds at CHARLOTTE BIALAS stores or boutique for products purchased on the Site).
12. Liability for defective goods
12.1 CHARLOTTE BIALAS shall be liable for any defects in CHARLOTTE BIALAS items offered on the Site, including non conformity of the items to the ordered products, under the terms provided by french law .
12.2 Any claim concerning this warranty related to the ordered items shall be notified by e-mail to the following e-mail address email@example.com, as confirmed by postal mail (return receipt letter) at: Client Service Web, Charlotte Bialas 67, Rue Madame, 75006 Paris – France. CHARLOTTE BIALAS does not allow refunds or replacement under this warranty for products purchased on the Site at CHARLOTTE BIALAS stores or other boutiques.
12.3 Return shipping costs for defective products or non conformity of the products with the order (wrong item, damaged goods, etc.) will be paid by CHARLOTTE BIALAS.
13. Limitation of liability
13.1 CHARLOTTE BIALAS shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of CHARLOTTE BIALAS products from the Site.
14.1 These Terms and Conditions of Sales shall be governed by and construed in accordance with the French law,
14.2 In the event of a dispute the jurisdiction will be upon the courts of the place where the consumer has his/her domicile or residence according to the applicable law or, at customer’s choice in case of action started by the customer, upon the French Court of Paris.
15.1 For any claim, further information or assistance on the Site or on the purchase procedure, please write an e-mail to the address firstname.lastname@example.org or contact Client Service Web, Charlotte Bialas , 67 Rue Madame, 75006 Paris, France.