Terms and conditions
TERMS & CONDITIONS
1. Company information
Welcome to our website charlottebialas.com
Sales of products offered on our website www.charlottebialas.com (hereinafter “the Site”) are governed by the following General Terms and Conditions of Sales (hereinafter the “Terms and Conditions”). The products offered on the Site are sold directly by Charlotte Bialas Sarl (hereinafter “Charlotte Bialas”). Charlotte Bialas is a company with a registered capital of 55.300 euros, registered under the French laws, with Tax and VAT No. FR 21524073640 and head office at 67, Rue Madame, 75006 Paris – France.
Contact email address: info@charlottebialas.com
Telephone number: +33157406910
2. Host
The Website is hosted by Shopify Inc., a company registered in Canada, whose head office is located at: 151 O’Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada.
Website: https://www.shopify.com/
(https://www.shopify.com/)Email: support@shopify.com (mailto:support@shopify.com)
3. Access to the Website
These terms and conditions of use govern the access and use of the Website. Accessing and using the Website, as well as purchasing any products available on charlottebialas.com imply the consumer read these Terms and Conditions of Use and accepts these without any reservations. To access and use this Website you must be 18 or older. If you are under 18 your parents prior authorization shall be required.
We would request that the users read these Terms and Conditions of Use prior to any use of the Website, since they may be adapted and/or amended by Company at any time. If the user does not accept them, we would request that the user refrains from using the Website and its content.
If you need any help or any additional information, you can contact our customer service writing at contact@charlottebialas.com
4. Use of the website
The use of all or any part of the Website, including the display of the web pages, any communication with the Company, the possibility to download product information and the purchase of said products through the Website, must be carried out as part of a personal use only. Any use, copy, transfer or representation of the Website for any other purposes than a personal use is prohibited.
At any time, the Company may modify or simply update all or any part of these Terms and Conditions of Use. Any modification or update of these Terms and Conditions of Use shall be notified on the homepage of the Website upon their adoption and shall apply as soon as they are made available in this section of the Website. The Company shall implement every effort to ensure all information provided on the Website is accurate and up to date. However, the Company cannot guarantee the absence of errors in its contents nor that the latter are systematically updated;
Furthermore, the Company may not be held liable:
- for any interruption of the Website (in particular as regards maintenance, security or technical constraints);
- for any occurrence of bugs;
- for any inaccuracy or omission bearing on information available on the Website;
- for any damage resulting from the fraudulent intrusion of a third-party leading to any changes in the information made available on the Website;
- and more generally, for any direct or indirect damage, whatever the causes, nature or consequences, including any costs resulting from the purchase of goods available on the Website, loss of profit, customers, data, or any other loss of intangible assets that may occur due to any person's access to the Website, or the impossibility to access it, or resulting from the credit given to any information originating directly or indirectly from it.
Moreover, we remind you that you shall be solely liable for using the Website and its content.
Users shall be held liable for all and any damage or harm that Company may suffer due to their failure to fulfill any obligations to which they are bound under these Terms and Conditions of Use and/or the legislation applicable to the use of the Website.
5. Privacy policy and Management of Personal data
We urge you to carefully read our Privacy Policy, which also applies to users accessing our Website and using its services without purchasing any products. Our Privacy Policy helps you understand how we collect and use your personal data and for which purposes
6. Cookies
Cookies are small files that are left on your device while you browse the Website (such as the pages looked up, the date and time of such access, etc.) and which may be read whenever your access the same Website (hereinafter “Cookies”). For further information, please check out our
7. Intellectual Property Right
All intellectual property rights over designs, databases, subjacent computer programs (including source code), and the various elements that comprise the Website (including but not limited to text, graphics, photographs, videos, sound recordings and/or color combinations) (“Content”), as well as their structure, selection and order, belong to Charlotte Bialas.
The use of the Website by the user shall not imply the transfer of any intellectual property rights over the Website and/or the Content.
The user is only authorized to view and obtain a temporary private copy of the Content for personal and private use in their computer systems (software and hardware) and not assigned to third parties. With the above exception, pursuant to these Terms and Conditions, it is expressly forbidden to the user the reproduction, transformation, distribution, public communication, public disposal, extraction, reuse, forwarding and/or use of any nature by any means or procedure, of any Content of Charlotte Bialas, except where it is legally permitted or authorized expressly and in writing by the Company and/or its licensors.
By way of example but not limited to it, the user is not authorized to:
- Use the information contained on the Website for the purpose of developing commercial activities or professional nature (direct sales or any other commercial purpose as well as marketing in any way with this information).
- Delete, avoid or manipulate the copyright and other identifying data of Charlotte Bialas’s rights, as well as any protection mechanisms.
- Disassemble, decompile or invert the databases in which Website’s information is stored.
- Modify the software or use modified software versions, and in particular – without this list being limiting – in view of obtaining unauthorized access to the service and accessing the Website through any other means than the interface made available to you by Charlotte Bialas's for that purpose.
- Copy, modify or create any derivative work, reverse engineer or disassemble, or otherwise attempt to locate the source code (excluding the cases provided for by law), sell, assign, sub-license or transfer in any way whatsoever any rights pertaining to the software.
Unauthorized use of the content of this Website and any damage caused to Charlotte Bialas intellectual property rights may result in Charlotte Bialas taking whatever action to which they may be entitled by law, and in any liabilities that may arise thereof.
8. Assignment of Image Right
In case the user participates in any online contests organized by Charlotte Bialas on the Internet (Website, micro-site, Facebook, Instagram, etc.), in which the user (as participant) is required to upload Images (photos, videos, drawings, etc.), the following shall apply to the use. By participating to the online contests and uploading Images, the user represent that he is aware and agree with the following.
The user undertakes not to upload Images that are not original and/or are not recorded by them or that infringe law or rights of third parties (specially, copyrights, trademarks, and/or privacy, honor and image rights). For these purposes, each participant/user declares that he/she owns all the rights regarding the Images and, as the case may be, has obtained the relevant express consent of the people appearing in the Image for its free of charge spreading in any media and/or territory and for indefinite term.
Charlotte Bialas shall not be held liable, in any event, of the infringement of the above-referred obligations nor any damages and/or prejudices arisen from said infringement. Each participant/user recognizes that Charlotte Bialas has fully rights to assign the use of the Images in any form that Charlotte Bialas may consider, as well as for any commercial purpose related (including but not limited to, advertising, marketing, promotions, merchandising and/or exploitation of the relevant contest, wholly or in part).
Participants/users expressly authorize Charlotte Bialas and its licensors to reproduce, communicate or distribute, adapt and transform the Images, for free, on Charlotte Bialas websites and official social networks including without limitation Charlotte Bialas official Instagram and Facebook and any other websites of authorized retailers and/or any social networks of any influencer authorized by Charlotte Bialas, in any media an territory, all over the world, for the maximum period of time permitted by law.
The user/participant is aware that the putting the Images on the social networks implies the application of the general usage conditions of said social networks, in particular, the right of sub-licensees attributed to the social networks and to the users of the social networks; Charlotte Bialas will in no event be liable for the reproduction, processing, exploitation and conservation of the Images or of a part of the Images by social networks or by social networks’ users according to the general usage conditions of the social networks. Charlotte Bialas cannot be held responsible for the reproduction, processing, exploitation and conservation by social networks’ users in the general usage conditions of the social networks of the images throughout the corresponding contest term and after its expiry. For the sake of clarity, the participants/user here to acknowledge and agree that Charlotte Bialas shall not in any event be responsible for deleting/removing the Images uploaded during the term of the corresponding contest on the social networks.
Likewise, without prejudice to the terms and conditions of the corresponding social network (e.g. Instagram, Facebook, etc.), each user/participant authorizes the other participants and/or any third party related to the corresponding contest to access and view for free the Images.
In any event, the Company is entitled to remove any image, without obligation to give prior notice to the participant/user, when it considers that the image infringes any law, rights of third parties and/or it is not adapted to the contest’s nature and/or the image and reputation of Charlotte Bialas, its licensors and/or its products. The Company shall be entitled to deny and refuse any image unilaterally considered that is racist, sexist, violent or inappropriate in general.
Charlotte Bialas shall not be held liable for the improper and/or fraudulent use of the Image or modifications and/or alterations of the Image made by any third parties
9. Links to the Website
Third parties who intend to include on a Website (“Linking Site”) a link that redirects to the Website must obtain the prior written consent of Charlotte Bialas.
Under no circumstances may the authorization granted by Charlotte Bialas be construed as any endorsement, promotion, guarantee, supervision and/or recommendation of the content and/or services of the Linking Site or as responsibility for its content.
The Linking Site must comply with the legislation in force and shall not, under any circumstances, host any content, of its own or belonging to third parties, that: (i) is illicit, harmful or contrary to morals and good manners (including but not limited to pornographic, violent, racist and/or slanderous); and/or (ii) is inappropriate or irrelevant in relation to the Charlotte Bialas brand.
In the event of breach of any of the aforementioned terms, Charlotte Bialas shall, with immediate effect, revoke the authorization granted to the Linking Site, which must remove the link without delay.
9a. Links to other Websites
The Website may contain hypertext links ("Linked Sites") towards other websites which are not related to the Website in any way whatsoever. The Company has no control over these types of websites and their content, nor does it implement any "monitoring" activities as regards them. The Company cannot be held liable for the content of these websites, nor for the rules adopted by the latter as regards your privacy and the management of your personal data while you navigate.
We therefore advise you to be extremely cautious whenever you connect to these websites through the links contained on charlottebialas.com and carefully read their conditions of use and privacy rules.
We remind you, that these Terms and Conditions of Use and the Privacy Policy of charlottebialas.com do not apply to any websites managed by publishers other than the Company.
The Website may sometimes provide links towards other websites only in order to help its own users/visitors in their search and navigation, as well as facilitate internet hypertext connections towards other websites. The activation of the links does not imply any access and navigation recommendations or advice from the Company as regards these websites, nor any guarantee as regards the content, services or goods provided by them and sold to internet users.
10. Disclaimer as regards the Content
Charlotte Bialas has implemented every precaution in order to avoid the publication on the Website of any content describing or representing scenes or situations of physical or psychological violence, or likely to be considered as prejudicing personal beliefs, human rights and dignity, in whatever form or mode of expression, according to the sensitivity of users of the Website.
In any case, Charlotte Bialas does not guarantee the content of its Website is appropriate or licit in any other country than France.
Therefore, should such content be considered as illicit or illegal in certain countries, we urge you to refrain from accessing our Website, and should you choose to access it anyway, we inform you that the use you decide to make of the services offered by the Website shall then be under your sole and personal responsibility.
Charlotte Bialas cannot guarantee its users that the Website shall operate continuously, without interruption, errors or dysfunctions due to the Internet connection.
The content of this Website may include inaccuracies or typographic errors. The Company may not be held liable for any inaccuracy or error. Although the Company implements every effort to display the correct texts, images and prices in its e-shop, mistakes may occur. The Company cannot be held liable for any damage caused by the use of the Website. The Website and the information and articles included therein may be modified at any time, without any further notice or prior warning being necessary.
These Terms and Conditions of Use, and any exclusions and limitations of liability stated therein, shall be without prejudice to applicable mandatory legislation.
11. Products
The Charlotte Bialas products presented on the Website are representative of the Charlotte Bialas collection. However, not all Charlotte Bialas products are included on the Website. Not all the products included on the Website are available in Charlotte Bialas shop. The style, design, models and colors of the Charlotte Bialas products presented on the Website may be modified without any prior notice.
While Charlotte Bialas continues to make every effort to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and color resolution characteristics of your computer. Charlotte Bialas shall not be liable therefore for the eventual inadequacy of the graphic representations of Charlotte Bialas products displayed on the Site owing to the above mentioned technical issues.
Charlotte Bialas reserves the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which Charlotte Bialas considers the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on the Site or for whatever other legitimate reason, especially where the customer has been involved in fraudulent activity of any kind.
Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded as soon as possible.
12. Confirmation of Order
The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to Charlotte Bialas for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable french law.
Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between Charlotte Bialas and the customer. In the event of a dispute between Charlotte Bialas and the customer relating to a transaction conducted on the Site, the data recorded by Charlotte Bialas shall be treated as legal evidence of the transaction.
The prices of all products offered on the Site are inclusive of French VAT at the appropriate rate. If your order is to be delivered outside the European Union, it may attract import duty and local taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
13. Prices
Charlotte Bialas reserves the right to change the prices of the products offered on its Site at any moment and without prior notice. You will be charged the prices displayed on the Site at time your order is confirmed, provided that the products ordered are available at that time.
14. Payment and Payment Security
Charlotte Bialas accepts payments by Paypal, Visa, MasterCard, American express.
Your order will only be dispatched once we have verified your credit card data with the bank and received authorization to debit your credit card. Your credit card will be debited before the dispatch of the goods you have purchased.
All transactions on this website are processed using SSL, a secure online payment gateway that encrypts your card details in a secure host environment.This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. Charlotte Bialas is registered with OVH as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.
15. Delivery and Delivery Limitations
All items are produced at the moment of your order to your chosen size. There is at no time in-stock items available . Therefor, please allow 6 working days for the production of the item you ordered.
For security reasons, Charlotte Bialas cannot ship any order to a P.O. Box or accept any order where it is impossible to identify the individual private recipient of the order, and its address.
Deliveries are made within working hours and require a signature. For this reason, you may like to nominate a secure delivery address, where someone is available to sign. We offer delivery to a wide range of international destinations. Delivery times vary depending on destination.
In the event of delivery problems or late deliveries of over forteen (14) working days after the confirmation of your order, customers are requested to notify Charlotte Bialas using the e-mail address contact@charlottebialas.com
Charlotte Bialas reserves the right not to respond to claims made more than 30 (thirty) days after the order has been processed.
16. Conformity of orders
Goods must be checked at the moment of delivery to make sure they correspond to the items ordered.
If the goods do not correspond to the ordered products the customer must promptly notice Charlotte Bialas at the e-mail address contact@charlottebialas.com and has the right to ask for the conformity of the order, or in case of any unavailability of the ordered products occurred in the meanwhile, to order a different item of the same type, or alternatively, to cancel the order. Should you opt to cancel your order no charge will be made to your credit card. In the event that your credit card has already been charged, you will be refunded within 14 days.
17. Repeated Returns
We offer a flexible return policy to facilitate your shopping experience on charlottebialas.com.
We also monitor the number of returns made by our customers to ensure an optimal service.
In the event of repeat returns, we reserve the right to orient our clients to our physical stores and decline future online orders.
18. Governing Law - Jurisdiction
These Terms and Conditions of Use are submitted to French law. French courts shall be competent as regards any claim arising from a visit to the Website or linked to it, without prejudice however to any rights you may have, as a consumer buying products on our Website, under applicable law and in particular Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, of 12 December 2012 and/or under any mandatory regulation as the case might be.
These Terms and Conditions of Use have been updated in February 2024