Shipping and returns

Production & Delivery

All items are produced at the moment of your order to your chosen size. There is at no time in-stock items available. Therefor, please allow 6 working days for the production of the item you ordered and delivery time estimated between 4-6 business days.

Once your order has been completed and transferred to a carrier, you will receive an email with your tracking number which can be used to track your order.

Your order will be shipped with French postal system Colissimo

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Returns & Refund

Claims for returns and refund regarding any items purchased on the Site must be made in the following way :

a) Claims concerning possible returns or exchange of goods must be made within 14 days from the delivery date of the items to the customer by means of a request to be sent to the following e-mail address: info@charlottebialas.com

b) You must fill in and send the ‘return card’ included with the package of your order specifying the reason for return and the quantity of the items that you wish to return. Such “return card” has to be included in the return parcel along with the invoice supplied with your delivery.

c) The products must be returned unused in their original condition and original packaging with all the original tags intact to the following address :

CHARLOTTE BIALAS
67 Rue Madame
75006 Paris
France

Your refund will be credited to the original purchaser’s credit card after we have received your returned item ( in the condition as described above) to the correct destination.

Unfortunately we are unable to offer exchanges. You will need to return your item and place a new order.

Products purchased during Private Sales or General Sales cannot be returned, exchanged or reimbursed.

If your order has been sent within the EU, all sales taxes will be refunded. Charlotte Bialas is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

Charlotte Bialas does not allow to ask via the Site refunds for cancellation of Charlotte Bialas products purchased in Charlotte Bialas stores or other boutiques, nor the contrary (i.e. no refunds at Charlotte Bialas boutique for products purchased on the Site).